Response & Fulfilment

Direct mailing campaigns are designed to generate responses and enquiries. Our Customer Contact Centre is available to receive and manage campaign responses to your brief.

We have a wealth of experience in a variety of response activities including managing literature requests, helplines, competitions, order and payment processing as well as mail order fulfilment and other enquiries received by telephone, fax, post or email. A unique telephone number allocated to your campaign means that all responses received can be answered in your company name, thus providing the benefit of continuity. The availability of an extensive range of modern call management tools allows clients to benefit from the most appropriate of methods from live or automated call handling to rapid response email services or postal response handling through the provision of unique P.O. Boxes, Freepost or Business Reply facilities.

Customer orders and literature requests can be received by post, telephone, fax or on-line and processed efficiently, prior to our picking, packing and organising for the despatch of goods on your behalf. We are able to provide storage and distribution services to store your product or literature in our centrally located, 100,000 sq ft state of the art, secure warehousing facilities which are computer linked to our Customer Contact Centre.

For more information or to discuss your requirements call Kelly Hughes on 01233 214400 or email kelly.hughes@jem.co.uk.