Response & Fulfilment services to the UK education sector

Planning and implementing your direct marketing campaign is just one part of a successful promotion. JEM offers a fully integrated approach from start to finish.

Once campaign objectives have been agreed, we'll work with you to create, co-ordinate and implement your mailing campaign, ensuring the most efficient and cost effective way of communicating your message to your target audience, on schedule and within budget.

Our comprehensive Education Masterfile database of education establishments provides clients with the flexibility to target their campaign and minimise wastage. Clients are also able to benefit from the impressive range of support services and expertise which is available within our group of companies.

Our experienced Client Services Team will be pleased to discuss ways in which we can help you, following the completion of your direct mailing campaign.

Education Response Handling Services

Our Customer Contact Centre is available to receive and manage campaign responses on your behalf. We have a wealth of experience across a variety of response handling activities including managing literature requests, helplines, competitions, order and payment processing as well as mail order fulfilment and other enquiries received by telephone, fax, post or email.

A unique telephone number allocated to your campaign means that all responses received can be answered in your company name, thus providing the benefit of continuity. The availability of an extensive range of modern call management tools allows clients to benefit from the most appropriate of methods from live or automated call handling to rapid response email services or postal response handling through the provision of unique P.O. Boxes, Freepost or Business Reply facilities.

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Education Fulfilment Services

We are also able to provide storage and distribution services to store your product or literature in our state of the art, secure warehousing facilities which are computer linked to our Customer Contact Centre.

Customer orders received by post, telephone, fax or by email can be processed efficiently, prior to our picking, packing and organising for the despatch of goods on your behalf.

Our 100,000 square foot, secure warehousing facility is centrally located in Rushden, Northants, with excellent motorway connections to the whole of the UK. Our modern materials handling facilities make for efficiencies in operation, whilst sophisticated reporting and monitoring systems provide essential statistics for measurement and forward planning.

Our Mailing, Response and Fulfilment Teams very much look forward to the opportunity of helping you to maximise the potential of your direct marketing campaign.

Call our Client Services Team on 01233 214022 or e-mail info@jem.co.uk